Shipping policy

Every order is prepared with care to ensure your artwork arrives safely and in excellent condition.

1. Processing Times

Orders are typically processed within 2–5 business days. Each artwork is carefully checked and packaged before dispatch.

Wearable art and made-to-order products may require additional processing time, depending on production and fulfilment schedules.

Processing times do not include shipping transit times.

2. Shipping Within Australia

We ship throughout Australia using trusted postal and courier services.

  • Unframed prints and photography: Carefully packaged in protective materials to minimise the risk of damage during transit.

  • Framed artwork: Professionally packaged for additional protection during transport. Delivery may require a specialist courier, depending on the artwork's size and destination.

  • Wearable art: Shipped using the fulfilment provider's available delivery services.

Shipping costs and available delivery options are calculated at checkout where possible. If specialist shipping is required, we will contact you to confirm the cost before proceeding.

3. International Shipping

International orders are welcome where shipping services are available.

Shipping costs and estimated delivery times depend on the destination, package dimensions and selected service. Any applicable customs duties, import taxes or other charges are the responsibility of the recipient unless stated otherwise at checkout.

Please note that international deliveries may experience customs delays beyond our control.

4. Tracking and Delivery

Where available, tracking details will be provided once your order has been dispatched.

Delivery estimates are provided as a guide and are not guaranteed. Delays caused by postal services, couriers, customs or other circumstances outside our control may occur.

Please ensure your shipping address is accurate and complete when placing your order.

5. Damaged or Missing Orders

Every order is packaged with care, but damage can occasionally occur during transit.

If your order arrives damaged, please contact us within 48 hours of delivery, including your order number and clear photographs of the packaging and damaged item.

If your order has not arrived within the expected delivery timeframe, please contact us so we can help investigate with the delivery provider.

We will assess each case and work with you towards an appropriate resolution in accordance with Australian Consumer Law and any other applicable consumer protection laws.

6. Returns and Consumer Rights

If you change your mind about an eligible artwork purchase, please refer to our Returns Policy for the applicable conditions and timeframes.

Nothing in this Shipping Policy limits your rights under Australian Consumer Law, including your rights in relation to faulty, damaged or incorrectly supplied products.

7. Contact

For shipping questions, special delivery requests or enquiries about international orders, please contact us through the website before placing your order or email us at contact@housecatstudio.com